Customer Support for Rental Satellite Broadcasting System

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Location Kanagawa, Yokohama
Employment Type Dispatch
Term of Employment Full time
Professional Area Customer Support
Languages English (fluent)
Japanese (business)
Skills

Necessary skills
- English fluent level
- Japanese conversational level or above
- Advanced computer skills (Word, Excel)
- At least 5 years office work experience
- Able to work on different shifts, including night shifts

Preferred skills
- Customer service experience
- Knowledge of wireless or broadcasting systems (training will be provided)
Desired Personality

Desired personality
- Good communication skills
- Highly flexible personality and strong sense of responsibility
- Able to work long-term
Working Conditions

Temp/Dispatch (2~6 months renewal)
Hours

Weekdays:　8：30‐16：30／15：30‐22：30／22：00~9：00／9：30‐17：30
Weekends:　8：30‐21：00／20：30~9：00　(3~5 times/week)
Average monthly working hours: 120~155
Days Off

2 days off per week or more
Salary ¥2,100 ~ 2,250 / hour
Compensation

Transportation allowance provided
Benefits

Social insurance
Visa sponsor
Job Tags big enterprise can start asap night shifts available no experience necessary social insurances provided transportation allowance provided urgent hiring visa support available work in shifts

Job Description

We will support the position adjustment and trouble response of satellite lines for customers who use our satellite system without any troubles in meetings and Wi-Fi. Clients are the largest multi-channel digital satellite broadcasting companies in Japan, and most are mainly overseas, and communication with the United States, South Korea, India, Taiwan and other countries around the world occur.

Main business details
・Satellite line operation and operator (customer support in English)
・Email and chat support
・Telephone support
・Various tester services

The team is a customer support department that operates 24 hours a day, 365 days a year, and has people of various ages and nationalities.